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Security & compliance

Compliance built into the workflow, not bolted on

Pharmacy Flow is designed around the controls a compounding and telehealth pharmacy must prove — from e-signatures to controlled-substance handling to chain-of-custody.

In a compounding pharmacy, compliance isn't a module you buy separately — it has to be woven into every order, batch, and shipment. Pharmacy Flow enforces the controls at the point of work, and records what happened so you can prove it later.

Regulatory controls, enforced in-flow

21 CFR Part 11

Electronic signatures and immutable audit trails on quality and release actions.

DEA controls

Controlled-substance schedules and refill limits enforced at order and refill time.

State licensure

Ship-to-state licensure gating so nothing dispenses where you're not licensed.

USP <797>/<800>

Sterile and hazardous workflows, environmental monitoring, and segregation.

FEFO & cold-chain

First-expiry-first-out inventory and verified cold-chain packout.

Traceability

Unit-level serialization and one-click recall across the supply chain.

Data security

Pharmacy Flow runs on a modern cloud stack with row-level data isolation, role-based access control, encrypted secrets, and audit logging. The platform is architected to support HIPAA requirements for handling protected health information, and the telehealth intake path is designed to minimize PHI footprint by using partner-supplied references.
Compliance you can demonstrate beats compliance you assert. Every controlled action carries an actor, a timestamp, and an e-signature — so an inspection is a report, not a scramble. Read the Part 11 primer and the USP <800> checklist.

Frequently asked questions

Is Pharmacy Flow HIPAA compliant?+
The platform is architected to support HIPAA requirements — row-level isolation, access controls, encryption, and audit logging — and minimizes PHI footprint in telehealth intake. We're glad to walk your compliance team through specifics.
Does it support 21 CFR Part 11 e-signatures?+
Yes — electronic signatures and immutable audit trails are applied to quality and release actions.
How are controlled substances handled?+
DEA schedules and refill limits are enforced automatically, and controlled-substance handling is segregated through fulfillment (vault-authorized resources only).
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See Pharmacy Flow on your own data

A working platform, not a slide deck. Book a walkthrough and we'll show it against your pharmacy's real workflow.